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Refunds and Returns

Returns and Refund Policy


Damaged Goods
We will ship replacements for any items damaged during shipping. Please take note of the date of arrival and take a photograph of the damage upon arrival and email us at orders@myhealthstore.co.nz

Lost Goods

If your purchase does not arrive as expected, please email us at orders@myhealthstore.co.nz and we will track the package to find the item.

Receive the Wrong Product
If you are sent an product in error, meaning not the product you ordered, please email us at orders@myhealthstore.co.nz. We will arrange a prepaid return bag to be sent to you to return the item and resend out the correct item.

Product arrives but not as described
If you receive a product and it is not as it was described on the website and you are unhappy, please email us at orders@myhealthstore.co.nz. We will work with you to receive a replacement product or return the item. You will be fully refunded upon return of the item.

Product arrives as promised in good condition, but you no longer want the item
We will accept returns with in 14 days of purchase as long as the item is unopened and undamaged. Please notify us that you are returning the item at orders@myhealthstore.co.nz. Upon arrival we will refund you the cost of the item but not the postage cost.

If you have any other concerns regarding refunds or returns please contact us at orders@myhealthstore.co.nz and we will work with you. Our customer satisfaction is of utmost importance to us, so we do our best to honour any reasonable request.



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